Warranty & After-Sales Service
Fast Response · Professional Support · Long-Term Partnership
1. Rapid Response & On-Site Support
We guarantee 24/7/365 availability. For any issue, an initial solution will be provided within 4 hours, and 90% of remote diagnostic cases are resolved within 8 hours.
When on-site assistance is required, our engineers based in Southeast Asia, the Middle East, and Europe can arrive at your factory within 48–72 hours.
2. Spare Parts Guarantee
Common spare parts are shipped within 24 hours, while urgent air-shipped components are dispatched within 72 hours.
All equipment enjoys a 3-year warranty for core components and a lifetime supply guarantee for spare parts, ensuring worry-free long-term operation.
3. Technical Training
We deliver not only machines, but also expertise. After installation, our senior engineers conduct comprehensive on-site training for your team, covering operation, maintenance, and troubleshooting.
In addition, we provide bilingual manuals and complete video tutorials to help your staff independently manage and optimize equipment performance.
4. Remote Intelligent Service
Our equipment can be equipped with an optional Remote Monitoring System (RMS) that enables engineers to analyze real-time data, predict potential faults, and send early warnings before downtime occurs.
This transforms maintenance from passive repair to proactive prevention, significantly reducing unexpected stoppages.
5. Value-Added Services & Long-Term Partnership
We regard every customer as a lifelong partner. Flexible maintenance contracts and extended warranty options are available.
We also provide annual performance reports and preventive maintenance reminders, along with technical exchange forums that connect clients worldwide to share insights and explore future industry trends together.
Need Support or More Information?
Contact our after-sales team to learn more about warranty, maintenance, and service programs.
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